Privacy Policy
Introduction
At Tumblers Lanka, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our website or purchasing products from us.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
When you place an order, contact us, or interact with our website, we may collect the following information:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information (processed securely through our payment providers)
- Order history
- Any information you voluntarily provide when contacting us
We may also collect non-personal information such as browser type, device information, IP address, and website usage data to improve our services and website performance.
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Arrange deliveries through our courier partners
- Provide customer support
- Process returns, refunds, and warranty claims
- Communicate order updates and delivery information
- Improve our website, products, and services
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
Sharing of Information
We do not sell, rent, or trade your personal information to third parties.
Your information may be shared only when necessary to operate our business, including:
- Payment processing providers
- Courier and delivery partners such as Koombiyo Delivery Service
- Service providers that assist with website operation and customer support
- Government authorities or legal entities when required by law
Data Security
We take reasonable precautions to protect your personal information from unauthorized access, misuse, loss, disclosure, or alteration.
While we strive to use commercially acceptable methods to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve user experience, remember preferences, analyze website traffic, and enhance website functionality.
You may choose to disable cookies through your browser settings; however, some website features may not function properly as a result.
Marketing Communications
If you subscribe to our newsletter or marketing communications, we may send you updates about new arrivals, promotions, and special offers.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.
Access and Correction of Information
You may request access to the personal information we hold about you or request corrections to inaccurate information by contacting us.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those external websites.
We encourage users to review the privacy policies of any third-party websites they visit.
Changes to This Privacy Policy
Tumblers Lanka reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page and will become effective immediately upon publication.
Contact Us
If you have any questions about this Privacy Policy, your personal information, or how your data is handled, please contact our customer support team.
By using our website, you acknowledge that you have read and understood this Privacy Policy.